Frequently Asked Questions

Yes, we provide free standard shipping on all orders over $100. For orders under $100, a small shipping fee applies, which will be shown at checkout.

Each item is made-to-order, or custom-fulfilled, with intention and rarity. Which means we do not accept returns or offer refunds. This model allows us to keep our collection refined, exclusive, and free from overproduction and waste—the antithesis of fast fashion and soulless mass manufacture.

Absolutely. Once your parcel leaves our hands, you will receive an email with full tracking details so you may follow your piece’s passage across the realm.

Yes. Wherever your manor may be—whether it lies beneath rain-soaked skies or sunlit coasts—we ship worldwide. Please check our international shipping section for the list of eligible countries.

All of our treasures are curated and dispatched from select ateliers around the world. Each item is carefully prepared before it begins its journey to you.

If your parcel has not arrived within 25 business days, please reach out to us at support@lejoyaustore.com. We will investigate with care and resolve it swiftly.

Many of our most intricate creations are made by hand or require delicate custom work. This is why some orders may take longer to ship. Each piece is a crafted heirloom, not mass-produced.

Our pieces are meant to endure. However, like all precious things, they must be treated with care. Store them away from moisture, clean them gently, and they shall remain luminous.